Shipping
All orders are sent out with Royal Mail Tracked 48, just provide me with your email address and phone number, so that you will be notified when your delivery is due.
I aim to process your orders in 1-3 business days.
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Postage to other countries can be considered and calculated on enquiry.
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I safely and securely package your orders myself, and do my best to reuse packaging materials that I recieve, in a bid to reduce plastic and paper waste. I hope that you can do the same.
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Returns & Refunds
I take pride in the quality and craftsmanship of my vessels and hope that you will be pleased with your purchase. If for any reason you are not completely satisfied with your purchase, please contact me first so that I can try my best to resolve the issue.
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Returns​
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You have 7 calendar days to return an item from the date you received it.
To qualify for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging.
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For items that are received damaged, please contact me within 48 hours of delivery with photographic evidence so we can arrange a return and refund.
Refunds
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Upon receiving your return, I will inspect the item and notify you about the status of your refund, and then I will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
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Shipping
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You will be responsible for the item or items until they reach me, so I suggest using a tracked/ signed for delivery method. You will also be responsible for paying for your own shipping costs for returning your item- I am afraid that shipping costs are non-refundable.
If an item arrives faulty or damaged to you, a full refund including return postage costs will be given.
Contact
If you have any queries or questions, please don't hesitate to contact me.